Refund Policy

1. Our promise

If something isn’t right, email us at hello@movanawellness.com within 14 days of a charge and we’ll make it right. We’d always rather fix a problem than lose your trust.

2. Premium subscription

• Movana Premium is available two ways: an auto-renewing subscription (₹149/month or ₹1,499/year) that you can cancel anytime from your account — cancelling stops all future charges and your access continues until the end of the period you already paid for — or a one-time pass for the same prices with no automatic renewal, where access simply ends unless you choose to renew.
• You can request a full refund within 14 days of purchase if you haven’t made substantial use of the premium content.
• After 14 days, premium payments are non-refundable, but you keep access for the period you paid for.

3. Programs & personalised plans

• One-time programs and personalised plans are refundable within 14 days of purchase if you’re not satisfied and have not completed the program.
• The app-generated personalised plan is included with Premium and follows the subscription terms above.

4. Consultations & Expert Wellness Plans

Consultations and Expert Wellness Plans are professional services delivered by Movana Wellness’s clinical team.

• A consultation is refundable in full only if you cancel at least 24 hours before the scheduled appointment.
• Cancellations made within 24 hours of the appointment, and missed appointments (no-shows), are non-refundable, as the time is reserved for you.
• If Movana Wellness needs to reschedule or cancel your consultation (for example, if Dr. Vinuta is unavailable), you may choose either a full refund or a free rescheduled session at a time that suits you.
• Once a consultation has taken place, or an Expert Wellness Plan has been delivered, the fee is non-refundable as the service has been provided.

5. Corporate & enterprise plans

Corporate and enterprise plans, workshops and corporate consultations are governed by the specific agreement signed with your organisation. Refund and cancellation terms are set out in that contract.

6. How to request a refund

Email hello@movanawellness.com with your account email and the charge you’d like reviewed. We aim to respond within 2 business days.

7. How refunds are processed

Approved refunds are returned to your original payment method through our payment processor (Razorpay). Depending on your bank or card issuer, it can take 5–10 business days for the amount to appear.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected here with a revised effective date. Cancelling a subscription stops any future charges; you keep access until your current period ends.